It is annoying if you have a complaint about the service or product as you experience them. You are the customer our priority, therefore we kindly ask you to give your complaint to us. You can do this by preference by e-mail, but by post is also possible. Our staff will review the complaint and attempt to everyone’s satisfaction to resolve the complaint.
Postal address: AnimalWebshop, PO Box 94, 2250 DA Voorschoten, The Netherlands
After receiving your complaint, you will receive a confirmation.
We will respond to your complaint within 14 days of receipt, may need more time, then we will inform them.
If you do not appreciate this, you can always take contact with the Department of mediation Webshop Hallmark Hondenpenning.net which is affiliated with. Should the mediation for any reason not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).